CANCELLATION OF ARTWORK BEFORE SHIPPING
If a customer wishes to cancel a portrait before it is shipped, a money back guarantee minus the deposit is agreed. The deposit is non-refundable.
I hope that you will love your custom artwork! However, if you are unsatisfied with the final product, please notify me at email@example.com within 7 days of its arrival. Changes cannot be made to the portrait at
this point as it will have already been varnished, however a 30% refund will be guaranteed once the client has returned the portrait in its original condition within 14 days of complaint. The customer must meet the cost of shipping.
To avoid this circumstance, a photograph of the finished artwork will be sent for approval before it has been varnished and this is the time to request 2 revisions maximum if necessary.
Payments and refunds are made in UK pounds. Please note that I cannot be held responsible for any loss due to exchange rate fluctuations if you are purchasing from outside of the UK.
PRIVACY & SAFETY
Any information you provide to me is held in strict confidence unless you give me permission to share it. I will not sell or rent your information to third parties for marketing or any other purposes. If you sign up for my newsletter you are agreeing to receive updates and marketing emails from me only. Your data will not be kept any longer than required for the purpose it was processed. If you have any problems with your data retention then you have the right to contact the ICO for more information.
I retain copyright on all artwork produced and I reserve the right to use the artwork created on my website, for prints and promotional material. If clients are uncomfortable having their commissioned artwork used for prints and promotional material, please make this known upon ordering.
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